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Public Resources

Listed below is the contact information for public resources (including local, state, or federal government agencies) and companies associated (directly or indirectly) with them.  Click on the label to access the information in the box. Each entry has an active website link included.  Many also include information about the agency.  Click on the link to go directly to that public resource site for more information. The back arrow brings you back to this website.


4th Angel
Part of the Scott Hamilton CARES initiative, 4th Angel offers survivor-to-patient/caregiver mentoring programs
Telephone: 1-866-520-3197
No Facebook page

13thirty Cancer Connect
Telephone: 1-585-563-6221

15-40 Connection
Promotes early detection of cancer for this age group, for which cancer is the #1 disease-related cause of death
Telephone: 1-508-869-5200
Facebook for 15-40


Virginia Adult Day Care Centers

Provides an online directory of adult day care centers in Virginia that offer health, social and support services.

(800) 552-3431

Adult Protective Services Hotlines

To report suspected financial exploitation or other kinds of abuse to the elderly or adults with a disability, call your local department of social services or the Virginia Department of Social Services’ 24-hour, toll-free APS hotline at: (888) 832-3858.

APS investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults over 18 years of age and provides services when persons are found to be in need of protective services. The goal of APS is to protect a vulnerable adult’s life, health, and property without a loss of liberty. When this is not possible, APS attempts to provide assistance with the least disruption of life style and with full due process, protection, and restoration of the person’s liberty in the shortest possible period of time. APS seeks to achieve simultaneously and in order of importance: freedom, safety, and minimal disruption of lifestyle and least-restrictive care.



The government’s free information resource about Alzheimer’s disease and related dementias.

American Institute for Cancer Research (AICR)
Facebook for AICR

American Society of Clinical Oncology (ASCO)
The voice of the world’s cancer physicians; ASCOspatient information website (link below) shares their expertise and resources with cancer survivors; navigation services and online and in-print information available through the ASCO University Bookstore
Telephone: 1-888-651-3038
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ARCH National Respite Network and Resource Center

Find programs and services that allow caregivers to get a break from caring for a loved one.

The Virginia School for the Deaf and the Blind

Audiology Department
FREE Diagnostic Services for Virginia Residents

Early identification of childhood hearing loss is of crucial importance to the child’s language development and academic performance. On the other hand, undiagnosed and unmanaged hearing loss during childhood places a significant risk of language delay, poor academic performance, and reduced social confidence.

Outcomes may be greatly improved by early identification of hearing loss and appropriate follow-up care. If there are concerns for your child’s language development or listening behaviors, your physician may recommend audiology testing to rule out underlying hearing loss.


Behavioral Health and Developmental Services

​OSIG serves the citizens of the Commonwealth of Virginia by:

  • Conducting annual, unannounced inspections of state facilities operated by the Department of Behavioral Health and Developmental Services;
  • Inspecting, monitoring and reviewing the quality of services at state-operated facilities and the more than 1,000 licensed providers of behavioral health, substance use and developmental services;
  • Keeping the General Assembly and Joint Commission on Health Care informed of significant problems; and
  • Investigating specific complaints of abuse, neglect or inadequate care.

BHDS (Behavioral Health and Developmental Services)  Complaint Line

The Office of the State Inspector General’s (OSIG) Behavioral Health and Developmental Services  (BHDS) Division operates a toll-free telephone number to encourage residents, patients, authorized representatives, citizens and state employees to report situations where abuse, neglect or inadequate care is suspected in any program or facility operated, licensed or funded by the Department of Behavioral Health and Developmental Services (DBHDS).

Reports made to the BHDS Complaint Line are anonymous. Contact the Complaint Line by:

Toll-Free Phone Number (within Virginia)

  • 1-833-333-OSIG (6744)

Outside Virginia

  • 804-625-3255 or
  • 804-625-3258

Blue Ridge Legal Services

Blue Ridge Legal Services is the civil legal aid society providing free civil legal assistance to low-income residents of the Shenandoah Valley and Roanoke Valley of Virginia.


Cancer.Net Blog
Cancer topics people are talking about; timely reliable information combined with the expertise and resources of the American Society of Clinical Oncology (ASCO)
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Website of the Emory University Winship Cancer Institute that teaches the biology of cancer; assumes no previous knowledge
Telephone: 1-404-727-0308

Central Virginia Legal Aid Society

Provides legal services for low income and other qualifying residents of Charlottesville, Richmond, and Petersburg metros.

(800) 390-9982

Child Support Enforcement

HHS-OIG plays an important role in investigating particular cases regarding parents who fail to pay court-ordered child support. If you have any information regarding parents we are trying to locate, submit a tip.

Children with Hair Loss

About Children With Hair Loss

Children With Hair Loss is a 501 (c) 3 non-profit organization that provides human hair replacements at no cost to children and young adults facing medically-related hair loss.  When a child’s hair is lost due to Cancer treatments, Alopecia, Trichotillomania, Burns, etc., the painful effects are far deeper than just cosmetic.  Each year, the number of children requesting our hair replacements increases and with your support, we can continue to increase the number of children we are able to help in the future!

Consumer Fraud Alert Scams

The Department of Health and Human Services Office of Inspector General has encountered a wide variety of scams in which fraudsters use technology to impersonate official government personnel from HHS or OIG. These scammers target individuals through various methods, including phone, email, or social media in an attempt to obtain money or personal, medical, or financial information. Scammers may claim they need information to settle a debt, verify medical claims, or to provide grant money. Once these criminals have your personal information, they will use it to steal money from you or commit fraud.

The public should remain vigilant for such scams. OIG cautions the public against sending money or sharing personal, medical, or financial information with unknown individuals who claim to be government officials. If you believe you have been the target or victim of a scam in which someone impersonated HHS or HHS OIG officials, please report this contact to the HHS OIG Hotline at 1-800-HHS-TIPS (1-800-447-8477) or online.


Consumer Vocational Rehabilitation Program

The Consumer Vocational Rehabilitation (VR) program helps people with disabilities get ready for, find, and keep a job. It helps to increase their ability to live independently in their communities. The Consumer VR program works with individuals with every type of disability. VR services include but are not limited to, vocational counseling, training, and job placement.


Deaf and Hard of Hearing Resources – Virginia

Community Services

Community Services include a variety of services to the deaf and hard of hearing community. A major focus of their work is Information and Referral about resources for hearing loss, and training to state and local agencies about how to effectively interact with individuals who are deaf or hard of hearing.

Community Services offers:
  • Training for persons who are Deaf and Hard of Hearing and their families.
  • Training to businesses, caregivers, public safety officials, and professionals that serve persons who have a hearing loss.
  • Information and training about local services including where to find sign language classes, support services, and the technical equipment needed to aid persons who are Deaf or Hard of Hearing with their communication needs.
  • Community education through information tables at local events, speaking to civic organizations, attending support group meetings, and working one on one with consumers who need training to use the equipment to meet their needs.
  • Information and Resources on a variety of subjects:
  1. Coping with hearing loss
  2. Hearing Aid Resources
  3. Hearing loss prevention
  4. Emergency Preparedness
  5. Sensitivity training for Emergency and Law Enforcement Personnel
  6. Video Relay Services and Video Phones
  7. TTY training for businesses and individuals
  8. Virginia Relay
  9. Using an interpreter effectively
  10. Increasing Sign language skills
  11. Cochlear Implant Information

DMV:Older Drivers

Drivers are required to self-report medical conditions that may impede their driving skills. The DMV is required to investigate the self-reported conditions, reports received from law enforcement, and medical professionals. Drivers are then required to provide adequate documentation from their primary physician to obtain or renew their license. License renewal occurs every 8 years. Older adults (aged 80+) must submit a vision test for renewal of their license.

(804) 497-7100

Department of Rehabilitative Services (DRS)

This state department helps people with disabilities to obtain and retain employment. It provides information and referral services for independent living.

Toll Free Voice/TTY: (800) 552-5019

Central Office: (804) 662-7000


Educational Services for Deaf and Blind Children

At VSDB, we focus on the whole child, providing truly superior education and skill-building for students who are deaf/hard of hearing, blind/vision impaired, deafblind, and deaf or blind with other disabilities.

Students can access VSDB’s unique services and programs from birth until age 21 or until they “age out” of Special Education Services, laying the foundation for independence and success after graduation.


Eldercare Locator

Connects caregivers to local services and resources for older adults and adults with disabilities across the United States. Administered through the National Association of Area Agencies on Aging in Washington DC


Elderly or Disabled with Consumer Direction Waiver (EDCD)

Government program offers financial assistance to qualifying individuals to help pay for services including:- In-home care – Adult day health care – Respite

(804) 786-7933

TTY: (800) 343-0634


Family Access to Medical Insurance Security Plan – FAMIS

What is FAMIS?

FAMIS, or Family Access to Medical Insurance Security Plan, is Virginia’s health insurance program for children. It makes health care affordable for children of families who qualify. FAMIS covers all the medical care that growing children need to stay healthy. It also covers medical care if they get sick or hurt.

Family Caregiver Alliance

National Center on Caregiving

The mission of Family Caregiver Alliance (FCA) is to improve the quality of life for family caregivers and the people who receive their care. For over 40 years, FCA has provided services to family caregivers of adults with physical and cognitive impairments, such as Parkinson’s, stroke, Alzheimer’s and other types of dementia. Our services include assessment, care planning, direct care skills, wellness programs, respite services, and legal/financial consultation vouchers. Ongoing support is available with FCA, also now on a digital service platform. FCA is a longtime advocate for caregivers in the areas of policy, health and social system development, research, and public awareness, on the state, national and international levels.

The services, education programs, and resources from FCA are designed with caregivers’ needs in mind and offer support, tailored information, and tools to manage the complex demands of caregiving.

These include:


Information, education and services for family caregivers, including the Family Care Navigator, a state-by-state list of services and assistance.

Family Caregiver Support Program (FCSP)

Virginia Association of Area Agencies on Aging

FCSP services for family caregivers are provided through local area agencies on aging (AAAs) and include:
– Information
– Assistance
– Individual counseling, support groups and caregiver training
– Respite care
– Limited supplemental services, such as transportation and home modifications


To be connected to your local AAA within Virginia, call:
(804) 644-2804

Caregiver Eligibility: 

– Adults age 18 and older caring for someone who meets care receiver eligibility
Special Populations:
– Adults age 55 or older who are caring for anyone (that is not their child) over 18 years old with developmental disabilities
– Grandparents or other relatives age 55 or older caring for children (age 18 and under)

Care Recipient Eligibility: 

– Adults age 60 and older
– Adults with dementia can be any age


Health Coverage in Virginia

On this website, you can learn about Virginia’s Medicaid, FAMIS programs for children, pregnant women, and adults. You can also get information about health insurance choices through the Federal Marketplace.

Health Insurance Premium Payment Program

DMAS administers two Medicaid programs that may reimburse part of a participant’s entire share of the employer-sponsored group health insurance premiums. These programs are known as the Health Insurance Premium Program (HIPP) and HIPP for Kids. All applications are first evaluated for HIPP for Kids and then HIPP, if applicants are not eligible for the HIPP for Kids program. This ensures that applicants’ circumstances are fully reviewed and every opportunity for eligibility is granted. 


Health Professions – File a Complaint

The agency’s Enforcement Division receives complaints and conducts investigations about alleged misconduct by healthcare practitioners and regulated facilities, including pharmacies, veterinary establishments and funeral establishments, and conducts inspections of facilities under the authority of DHP.

  • DHP has jurisdiction over facilities regulated by the Boards of Pharmacy, Veterinary Medicine and Funeral Directors and Embalmers. DHP does not have jurisdiction over any other type of healthcare facility.
    • Complaints against a hospital, nursing facility, hospice or homecare agency should be made to the Office of Licensure and Certification.
    • Complaints against an assisted living facility should be made to the Department of Social Services.
    • Complaints against a licensed mental health or substance abuse treatment program should be made to the Department of Behavioral Health and Developmental Services.
  • Please note health regulatory boards do not have the authority to require a licensee to return money or provide other personal remedies.

Health Profession’s License Look-Up – Virginia

You can confirm that your health care professional is currently licensed at this web address.


The Joint Commission

The Joint Commission sets standards for healthcare organizations for practice and operation. Accreditation by Joint Commission is contingent upon consistently meeting those standards. Complaints are investigated by them without bias and with the intent to determine if the issue is a serious patient safety concern.  


Legal Aid Justice Center

Elder Law Initiative addresses the legal needs of low income elderly population living in the Thomas Jefferson Planning District. A wide range of services is provided including legal representation to individuals on: Consumer issues, housing, public benefits, wills/POA, and protection from abuse and neglect.

(434) 529-1811

Legal Services of Northern Virginia

A nonprofit public interest law firm that provides free legal assistance to low income residents of Northern Virginia. The organization provides free, high-quality legal advocacy and information for elderly, disabled, and low-income individuals and families who face the loss of a critical need, such as personal safety, income, housing, medical benefits, education, or family stability.

(703) 778-6800

Long Term Care Ombudsman Program

Ombudsmen advocate for older persons receiving long term care services, whether the care is provided in a nursing home or assisted living facility, or through community-based services to assist persons still living at home. We provide older Virginians, their families and the public with information, advocacy, and assistance to help resolve care problems.

We work to resolve problems of individual residents and groups of residents to bring about changes at the local, state and national levels to improve care and quality of life. The cornerstone of this work is Residents’ Rights. While many people receive good long term care services, others encounter problems and neglect.



Medicaid -Apply for Coverage in Virginia

Medicaid for persons who are aged, blind, or disabled (ABD)

Adults who are age 65 or older or are disabled or blind may qualify for full Medicaid. A resource test may be required for the applicant. A person who does not qualify for full Medicaid because their income is over the limit may “spenddown” their income limit on certain medical bills. They must have a certain amount in medical bills before they can be approved for Medicaid. The amount of medical costs needed to qualify depends on household size and income.


Provides information about the parts of Medicare, what’s new and how to find Medicare plans, facilities or providers.



National Academy of Elder Law Attorneys

Professional association of attorneys who are dedicated to improving the quality of legal services provided to aging population. NAELA sponsors continuing education on Elder Law for legal professionals and  provides support to other organizations serving aging population, does not provide direct legal guidance to the public.

(703) 942-5711

National Alliance for Caregiving

A coalition of national organizations focused on family caregiving issues.

National Cancer Institute (NCI)
Telephone: 1-800-4-CANCER (422-6237)
Live chat available
Facebook for NCI


National Cancer Institute for Adolescents & Young Adults
Telephone: 1-800-4-CANCER (1-800-422-6237)
LiveHelp chat available
Facebook for NCI

National Institute on Aging

National Institute on Aging Information Center

Research leader on aging issues; information on common age-related health problems.

National Long-Term Care Clearinghouse
You may come to the point where your loved one needs a level of care that you are unable to provide. This clearinghouse run by the Administration on Aging answers questions about the nature of long-term care, who needs it, how much it costs (with a state-by state breakdown), how it can be paid for, who provides care within long-term care facilities, and details on Medicare and Medicaid coverage of long-term care. The site explains why everyone needs to plan for long-term care and takes the user through a step-by-step process of accessing it.

National Suicide Hotline

1-800-273-TALK 1-800-273-8255

1-800-SUICIDE 1-800-784-2433

TTY – Hearing & Speech Impaired 1-800-799-4TTY

NCI-Designated Cancer Centers
Telephone: 1-800-4-CANCER (1-800-422-6237)
Facebook for NCI


Office of Labor-Management Standards (OLMS)
200 Constitution Ave NW
Room N-5609
Washington, DC 20210
Phone: 202-693-0123
TTY: 1-877-889-5627
Local Offices

Operation Care – Office of the Inspector General – Nursing home Fraud and Abuse

OIG has a long history of protecting the health and well-being of HHS beneficiaries, including residents in long-term care facilities such as nursing homes, many of whom are seniors. As part of our commitment to this important work, our oversight agency collects and investigates tips and complaints about fraud, waste, and abuse in these facilities.


Parking Placards and Plates for Virginians with Disabilities

DMV offers parking placards and plates for customers with temporary or permanent disabilities that limit or impair their mobility. They are also available to customers with a condition that creates a safety concern while walking (examples are Alzheimer’s disease, blindness or developmental amentia).

These placards and plates entitle the holder to park in special parking spaces reserved for individuals with disabilities. Institutions and organizations that operate special vehicles equipped to carry persons with disabilities may also obtain parking placards and plates entitling them to special parking privileges.

Partners in Policymaking-Virginia Board for People with Disabilities

Application and selection as a participant for the Partners in Policymaking (PIP) program requires a substantial commitment of time, motivation and energy. If accepted, individuals must attend seven two-day sessions between September and April. Each session begins on Friday afternoon and concludes Saturday afternoon. Participants meet competencies by agreeing to complete homework, class assignments and one major project.

The group of selected participants, consisting of parents and self-advocates, will build networks with state and national leaders as well as one another. Participants will be educated on best practices and current trends in many areas including:

  • History of Disability Movements
  • Self-Advocacy
  • Independent Living
  • Inclusive Education
  • Supported Employment
  • Personal Futures Planning
  • Building Inclusive Communities
  • Natural Supports
  • Assistive Technology
  • Communication & Team Building
  • Legislative Process and Strategies


Patient Advocate Foundation

Comprehensive financial assistance directory and case management services

Patient Advocate Foundation Co-Pay Relief

Comprehensive financial assistance directory and case management services



Pre-Employment Transition Services (Pre-ETS)

Pre-ETS offer students with disabilities an early start at career exploration and preparation for adult life. Beginning at age 14, students with disabilities can connect with DARS for Pre-ETS. DARS works with students, their families, their schools and community partners to enrich transition planning and support students with gaining knowledge and experiences necessary so they may make informed decisions about their future. Topics covered through Pre-ETS include: career exploration; work-based learning experiences; exploration of education and training programs for after high school; workplace readiness training to develop social and independent living skills; and self-advocacy.



Report Abuse and Neglect -Virginia – (800) 552-7096

Report Abuse and Neglect -Hearing Impaired – (800) 828-1120

Report Abuse and Neglect -Out of State – (804) 786-8536

RT Answers
ASTRO is the voice of the world’s radiation oncologists; RT Answers is their patient information website
Telephone: 1-703-502-1550
Facebook for RT


Senior Citizens Handbook Laws and Programs Affecting Senior Citizens of Virginia

A free handbook which can be downloaded off the website with legal information and assistance for Senior Citizens in Virginia on topics

(804) 775-0500

TTY: (804) 775-0502

Sign Language Interpreter Scheduling

The Directory of Qualified Interpreters provides a quick and easy way for anyone to locate a qualified sign language interpreter in the Commonwealth of Virginia. Check out our current Directory listings, tips for using the Directory, and, for qualified interpreters, see the Directory Release form so you can be included in this valuable resource.

Social Security Administration

Information on retirement and disability benefits, including how to sign up.


Southwest Virginia Legal Aid Society

A nonprofit established to provide free, high-quality civil legal services to the low income residents of seventeen counties and four cities in southwestern Virginia. 

(800) 318-2596

State Health Insurance Assistance Program

A program that offers one-on-one insurance counseling and assistance to people with Medicare and their families.

Substance Abuse Services

Virginia’s community services boards (CSBs) are the primary point of entry into the Commonwealth’s public behavioral health and developmental services system. CSBs provide treatment for mental health issues, substance use and addiction, and intellectual and developmental disabilities for adults and children. Every county and city in the state has an assigned CSB. To locate the CSB nearest to you, click here. You can also visit the federal Substance Abuse and Mental Health Services Administration (SAMHSA) treatment locator website. On that page, you can search for providers by zip code.

Support for People with Oral and Head and NeckCancer (SPOHNC)
Peer-to-Peer support via National Survivor Volunteer Network
Telephone: 1-800-377-0928
Facebook for SPOHNC


Technology Assistance Program for Deaf and Hard of Hearing – Assistance to Obtain Equipment for Hearing over the Phone

The Virginia Department for the Deaf and Hard of Hearing (VDDHH) offers telecommunication equipment and assistive technology to qualified applicants as a solution to their communication needs through the Technology Assistance Program (TAP).

Transition Services for Students with Disabilities

Department for Aging and Rehabilitative Services

The Division of Rehabilitative Services (DRS) works together with students, youth, families, schools and community agencies and organizations to provide services that promote successful transitions from school to work and adult life. DRS offers two sets of services to help students with disabilities move from school to post-school life: pre-employment transition services (Pre-ETS) and vocational rehabilitation (VR) transition services. Learn more about these services by clicking on the links below.
Anyone can make a Virginia Relay call just by dialing 7-1-1.


Virginia Relay enables people who are Deaf, Hard of Hearing, DeafBlind, or have difficulty speaking to communicate by TTY (text telephone) or another assistive telephone device with anyone who uses a standard phone.

A free public service, Virginia Relay enables people who are Deaf, Hard of Hearing, DeafBlind or have difficulty speaking to communicate with standard telephone users. The conversation is relayed between the two by a specially trained Virginia Relay Communication Assistant (CA).

Relay services are available 24 hours a day, 365 days per year, with no limit on the number or length of calls a user may make. By law, every call is handled with the strictest confidentiality. Special features are available for individuals who have difficulty speaking, as well as Spanish-speaking and sign language users.


US Disability Benefits and Insurance

Find information about health care coverage including Medicare and Medicaid. Also, learn about workplace disability insurance, compensation benefits for disabled veterans and Social Security benefits for people with disabilities.

US Government and Local Disability Programs

If you have a disability, learn how government programs and services can help you with daily life.

Topics include:

Housing, Jobs, Transportation, Health Care, Education, Tribal, Veterans, Living


US Government and Your Legal Rights Disability Rights

Know your rights under federal law. Read about the Americans with Disabilities Act (ADA), which protects people’s rights regarding employment, public accommodations, state and local government services, and more. Learn about special accommodations for voters and know how to fight job discrimination.

US Government Caregiver Support

Get tips and information to help you care for your loved one with special medical needs, including programs for family members of veterans and people with disabilities to get paid to provide care.



US Government Financial Assistance and Support Services for Disability

Explore a wide range of programs and tools to help with housing, taxes, medical bills, service and emotional support animals, and more.

US Government Jobs and Education for those with Disabilities

Learn about employment resources on how to find a government job and prepare for a job interview. You can also find information on employment laws and how to file a workplace harassment or discrimination complaint. Also, search educational programs for students with disabilities.


U.S. Government Services and Information

Find information on all government agencies, services, and topics at this location.


VA Caregiver Support
Run by the U.S. Department of Veterans Affairs, the VA Caregiver Support site provides resources, services and other information for family caregivers of veterans.

Veterans Administration

Support and services for families caring for veterans. Maintains a VA caregiver support line.


Veterans Disability Benefits

Learn about types of benefits available to some veterans with disabilities. These include compensation, pensions, and grants for veterans with certain service-connected disabilities as well as pensions for some veterans 65 and older and grants for vets with age-related disabilities.

Veterans’ Employment and Training Service (VETS)
200 Constitution Ave NW
Room S-1325
Washington, DC 20210
Phone: 1-866-4-USA-DOL (1-866-487-2365) or 1-800-397-6251
TTY: 1-877-889-5627
Regional Offices

Virginia Adult Protective Services

Adult Protective Services assist vulnerable and elder adults to stop and prevent abuse, neglect, or exploitation. Anyone can make a report about suspected abuse to the Hotline.

(888) 832-3858

Virginia Assistive Technology System

The mission of the Virginia Assistive Technology System (VATS) is to ensure that Virginians of all ages and abilities can acquire the appropriate, affordable assistive and information technologies and services they need to participate in society as active citizens.

Explore our site to learn more about our programs and services and all you have ever wanted to know about assistive technology.

Virginia Association of Area Agencies on Aging (V4A)

AAAs offer aging services, including:- Information and assistance, – Care management, – Nutrition services (i.e., Meals on Wheels), – Legal assistance, – Services for family caregivers through the Family Caregiver Support Program (FCSP)

(804) 644-2804

Virginia Commonwealth Coordinated Care Plus

Virginia’s Commonwealth Coordinated Care Plus program (CCC+) is a Medicaid waiver that assists the elderly and people with physical disabilities so that they may remain living at home. Family members can be hired are personal care providers, excluding spouses and legal guardians. Services may include: Personal Care, Respite Care, Home/Vehicle Modifications, Adult Day Care, Skilled Private Duty Nursing, applies to all family members except spouses


Virginia Department for Aging and Rehabilitative Services

The Office for Aging Services of the Division for Community Living helps older Virginians live as independently as possible by coordinating and providing services to help them maintain their dignity and security. Our website provides information that aging Virginians, caregivers and their families can use in making important decisions about their lives and the lives of their loved ones.

The Department for Aging and Rehabilitative Services is designated by the federal government as the agency to oversee all state programs using funds provided by the federal Older Americans Act and the Virginia General Assembly. Area Agencies on Aging contract with the Division to provide services for older Virginians and their families in communities throughout Virginia.


Virginia Department of Health -How to File a Complaint Against a Health Care Facility

In addition to regulatory compliance inspections, the OLC investigates consumer complaints regarding the health care services received at the facilities and services it licenses or certifies: nursing facilities, inpatient and outpatient hospitals, home care organizations, hospice programs, dialysis facilities, clinical laboratories, and managed care organizations.

If the concerns relate to the provision of health care services, an investigation is conducted and complainants receive notice of the results of that investigation.  If the concerns are not found to be a violation of applicable law or regulation, complainants are informed of available options. Please note that OLC’s oversight authority does not extend to provider fees, charges or billing practices.

Virginia Department of Veterans Services

Provides aged or disabled veterans with rehabilitative, residential and medical care and services. The Department of Veterans Services also helps veterans and their families to present claims for veterans’ benefits to the federal government and offers veterans low-cost loans to acquire farms and homes.

(804) 786-0286

Virginia Disability Determination Services

The Virginia Disability Determination Services (DDS), a division within DARS, works in partnership with the Social Security Administration and the Virginia Department of Social Services to make decisions on disability claims for benefits under the Social Security Disability Insurance, Supplemental Security Income, and Medicaid Programs. Following federal regulations, DDS commits to making accurate and prompt disability decisions based on medical and psychological evidence. DDS also considers school information and vocational criteria as appropriate.

Virginia Insurance Counseling & Assistance Program (VICAP)

The Virginia Insurance Counseling and Assistance Program (VICAP) is part of a national network of programs that offers FREE, unbiased, confidential counseling and assistance for people with Medicare.

Counseling Topics – ALL counseling is provided at your local Area Agency on Aging


  • Medicare
  • Medicare Part D
  • Medicare Advantage Plans
  • Medigap
  • Commonwealth Coordinated Care Plus (CCC Plus)
  • Long-term care insurance

Counselors can also help with health care appeals, denials and identifying those eligible for low-income subsidies. VICAP counselors are not licensed to sell insurance. Counselors are trained and certified to help you understand and compare benefits, assist with filing for benefits based on income and resources, and inform you of your rights.


Virginia Medicaid Managed Care

Medicaid is a health insurance for people with limited income and resources. It pays for a variety of medical services, including in-home care or nursing home care, depending on eligibility.


Virginia Navigator Family Websites

VirginiaNavigator provides free information about local services and educational articles on health, aging, disability, and veterans. You can search using your city/county or zip code to identify resources available in your community

804) 525-7728 (866) 393-0957

Virginia Office of State Long-Term Care Ombudsman

Ombudsmen advocate for older persons receiving long term care services, whether the care is provided in a nursing home or assisted living facility, or through community-based services to assist persons still living at home. We provide older Virginians, their families and the public with information, advocacy, and assistance to help resolve care problems.

We work to resolve problems of individual residents and groups of residents to bring about changes at the local, state and national levels to improve care and quality of life. The cornerstone of this work is Residents’ Rights. While many people receive good long term care services, others encounter problems and neglect.

Ombudsmen, both paid staff and volunteers, provide help and a voice for those that are not heard or unable to speak for themselves.

The Ombudsman Program also has Advocates that assist individuals who are participants in the Commonwealth Coordinated Care Plus (CCC+). Medicaid Managed Care Advocates help to resolve problems with plan coverage, assessing plan benefits, health care, behavioral health care and long-term care services and supports.

Virginia Relay Captioned Telephone Service

Designed for people who have difficulty hearing over the phone, Captioned Telephone works like any other phone – with one important difference. Using the latest in voice recognition software, the Captioned Telephone displays every word the other person says. So you can hear what is being said and read word-for-word captions of your conversation on the Captioned Telephone’s display screen.

Best of all, the Captioned Telephone captioning service is free. Spanish-to-Spanish Captioned Telephone is also available.

You can benefit from Captioned Telephone if you are:

  • Deaf with understandable speech
  • Someone with a Cochlear implant
  • Hard of Hearing
  • A Voice Carry-Over user
  • A late-deafened adult
  • Someone who can no longer use an amplified phone Services and Resources

Central page for locating all of Virginia’s primary services and resources provided by the government

Virginia Statewide Independent Living Council

A network of non-profit, https://www.swvalegalaid.orgnon-residential, community-based centers, run and controlled by persons with disabilities that offer:- Information and referral, – Peer counseling, – Benefits counseling, – Employment readiness training, – Housing referrals, – Assistive technology services, – Legal aid

(800) 552-5019

TTY:(800) 464-9950

Vocational Rehabilitation Transition Services

DRS collaborates with the public and private sectors to provide and advocate for the highest quality services that empower youth with disabilities to maximize their employment, independence and full inclusion into society. If eligible for VR transition services, your DRS Counselor will work with you, your family, and your school to develop an employment plan. This plan will include steps to help you achieve employment that is meaningful to you and that leads to a successful career.


Wage and Hour Division of Department of Labor (WHD) 

Wage and Hour Division (WHD)
200 Constitution Ave NW
Room S-3502
Washington, DC 20210
Contact WHD
Phone: 1-866-4USWAGE (1-866-487-9243)
TTY: 1-877-889-5627
Local Offices

200 Constitution Ave NW
Room S-3502
Washington, DC 20210
Contact WHD
Phone: 1-866-4USWAGE (1-866-487-9243)
TTY: 1-877-889-5627
Local Offices

Youth Leadership Forum

Virginia Board for People with Disabilities

The Youth Leadership Forum (YLF) program seeks to empower young people with developmental and other disabilities to further develop their leadership skills. Students, serving as Delegates from communities throughout Virginia, participate in a wide range of activities and learning experiences during this summer program set on a university campus.